“Before we used urbaniqe every day was a rush. While driving, we couldn’t properly notify our customers about our exact arrival time. Sometimes we were facing angry customers when being late or we simply didn’t find the home at the time of arrival, and we had to wait or just drive forward to the next address and back. Since we use urbaniqe, customers are always available and smiling because the application sends them automatic SMS messages about the estimated time of arrival, also in cases when it is significantly changing. Delivery hasn’t been that easy before!” - Adrian, delivery man. 

Adrian works at a local small package delivery company in Cluj. They usually pick up goods from local warehouses and stores and spread them in the region as a home delivery service. The company has 10 cars in its fleet and changing drivers operate them. Their way to improve was obvious. Customers had a huge problem with the delivery service, they couldn’t have any sign of the delivery, only minutes before arrival that is causing stress for them. Since there is strong competition, Adrian’s employer cleverly realized that they need to improve customer satisfaction smartly. They couldn’t buy an upmarket solution without rising prices. That was not an option, they wouldn’t keep up with the huge international companies. 

Adrian’s boss has dug deeper into the issue and found urbaniqe. The service offered him not just a premium fleet management solution for a reduced price, but he could buy delivery management as an add-on making dynamic ETA calculation and information available for customers. It was a huge step forward not just for Adrian but for his company as well. Now, they can differentiate themselves from the competition making customers happy and reducing drivers’ daily stress levels.  

Adrian works at a local small package delivery company in Cluj. They usually pick up goods from local warehouses and stores and spread them in the region as home delivery service. The company has 10 cars in fleet and changing drivers operate them. Their way to improve was obvious. Customers had a huge problem with the delivery service, they couldn’t have any sign of the delivery, only minutes before arrival that is causing stress for them. Since there is a strong competition, Adrian’s employer cleverly realized that they need to improve customer satisfaction in a smart way. They couldn’t buy an upmarket solution without rising prices. That was not an option, they wouldn’t keep up with the huge international companies.

Adrian’s boss has dig deeper into the issue and found urbaniqe. The service offered him not just a premium fleet management solution for a reduced price, but he could buy delivery management as an add-on making dynamic ETA calculation and information available for customers. It was a huge step forward not just for Adrian but for his company as well. Now, they can differentiate themselves from competition making customers happy and reducing driver’s daily stress level.